Netflix Billing Scam Email

Netflix Billing Scam Email

With the rise of popularity of Netflix in the US & Australia, this billing scam email is extremely dangerous. You are at risk of giving away your credit card details or gaining a malware infection. If you receive this email delete it from your inbox!

In Figure A you will see the email with the subject line reading “We were unable to bill your membership”. The sender is shown as“Netflix” but when looking at the sender’s email address it is sent from a similar domain in an attempt to trick you of its authenticity. Overall, it is a simple email with a good attempt at their branding – do not be fooled. Clicking the link in this email will lead you to a malicious website. If you are ever in doubt, contact Netflix first.

Netflix state on their website:

Netflix will never ask for any personal information in an email. This includes:

  • Payment information (credit card number, debit card number, direct debit account, PIN, etc.).
  • Social security number or tax identification number.
  • Your account password.

Netflix also have a phishing reporting address located here: [email protected] Some other things to note in this email include:

  • No use of a personal greeting – if you are signed up with them, they should have your name on file.
  • It doesn’t state which month of membership was unbilled or how much is owed – one thing to keep in mind, if your Netflix subscription is still active why would you receive this email?
  • Lack of contact details
  • Encouraging you to click through to the website to give information
MailShark Netflix Billing Scam Email
Figure A – Click to Enlarge

This email is extremely dangerous to Netflix users who may fall for it. If you receive this email delete it immediately. If you are in doubt, visit the official Netflix website and log in to your account from there to check the billing status or contact them directly. Stay safe online and once again, delete this email!

Steph Kent
MailShark
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